Refund policy

At Chinchoo.com, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

Due to hygiene and safety reasons, press-on nails and beauty products cannot be returned once opened, used, or damaged by the customer.

You may be eligible for a return or replacement if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The item is missing from your order.

2. Return Request Period

Customers must submit a return or replacement request within 7 days of receiving the order.

Requests made after this period may not be eligible for review.

3. How to Request a Return

To initiate a return or replacement:

  1. Email us at support@chinchoo.com (replace with your actual support email).
  2. Include:
    • Order number
    • Full name
    • Photos/videos showing the issue
    • Brief description of the problem

Our support team will review your request and respond within 2–5 business days.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used press-on nail sets
  • Products damaged due to misuse or improper application
  • Sale, clearance, or promotional items (unless defective)
  • Gift cards (if applicable)

5. Refunds

Once your request is approved:

  • Refunds will be processed to the original payment method.
  • Processing may take 5–10 business days, depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the error was caused by Chinchoo.

6. Replacements

If a product arrives damaged, defective, or incorrect, we may offer:

  • A replacement item, or
  • Store credit, or
  • A full refund, depending on the situation.

7. Order Cancellation

Orders may be cancelled within 12 hours of placement if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

8. Lost or Delayed Shipments

If your package appears lost or is significantly delayed:

  • Contact our support team.
  • We will work with the shipping carrier to investigate.
  • Refunds or replacements for lost shipments will be handled on a case-by-case basis.

9. Contact Us

For any questions regarding returns, refunds, or replacements, please contact:

Customer Support
Email: support@chinchoo.com
Website: Chinchoo.com